What should we do if one of our wedding gifts arrives broken?
If the gift arrives with an insurance stamp, store sticker, or gift receipt, you should be able to return or exchange it -- simply bring it back to the store. If it doesn't, use your judgment. If you decide it's not a big deal, you could get rid of it and not mention it to the giver. A better thing to do (though a bit tougher) would be to call the guest up and let them know. If they have the receipt or if they have a record of their purchase (i.e., the gift was purchased with a credit card), with a little help from them you should be able to exchange the gift for an unbroken one. Though they might be put off a first, they're sure to help you -- after all, guests want you to enjoy the gifts they gave.
Registering for Wedding Gifts